FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION
Breakfast and dinner times, access to the spa, Anti COVID measures, the advantages we offer you by booking through our website … On this page we solve all the questions our guests usually have about our facilities and services so that you can organize and enjoy your experience in a hotel winery in La Rioja as special as Finca de los Arandinos from the moment of booking.
Do not forget that if you have any other questions or concerns, we are at your disposal through our profiles on social networks, by phone or by writing to us through our contact form.
From what time can you check in to the hotel?
Check-in time is from 13:00 and check-out is until 12:00. Our reception service is 24 hours a day and we offer late check out until 1:00 p.m. upon availability and until 3:00 p.m. with a supplement.
Our breakfast schedule is:
Monday to Friday from 8:00 a.m. to 10:00 a.m. | Saturdays, Sundays and holidays from 09:00 to 11:00.
If for any reason you need to have breakfast earlier, please inform them upon arrival.
If you want to have breakfast in the room, it is possible with a supplement.
Can you have lunch or dinner at the hotel? In what time?
Yes, both. Our lunch service is every day from 1:30 p.m. to 3:30 p.m. and dinner from 8:30 p.m. to 10:00 p.m. from Sunday to Thursday and from 8:30 p.m. to 10:30 p.m. Friday and Saturday night. It is advisable to book in advance, since our Restaurant is open to the general public and there may not be availability. You can see our menus in the restaurant section of our website. If you have a food intolerance or require a special menu, let us know so we can take it into account.
INFORMATION ABOUT THE SPA
Opening hours: From 09:00 a.m. to 9:00 p.m.
Duration of the circuit: 1 hour of private access.
Essential: Book the access time at the time of making the reservation. The use of a swimsuit, flip-flops and a swimming cap is mandatory. If you forget any of these accessories, we have them for sale at reception. If you hire the SPA from our website, we provide you with a towel and bathrobe loan.
INFORMATION ABOUT OUR TREATMENTS
Can I get a massage at any time during my stay? Our team of masseurs only make the treatments prior reservation, that is to say that at least, you have to request the massage 24 hours in advance, otherwise, we cannot guarantee its availability.
Are they simultaneous or separately? Normally it is one after the other, unless you request that they be simultaneous and we have 2 or more masseurs available at that time.
Is the best price guaranteed by booking through the web? Yes, on our website you will always find the lowest price compared to other agencies and search engines. Also on the web you can find experiences with exclusive services at a cheaper price than hiring them independently at the hotel.
Is it safe to book through the web? Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and benefits for booking through the web? Yes, we always offer the best price and, in addition, several advantages and discounts that you can only enjoy if you book through our website:
10% direct discount for booking on our website.
15% discount for reservations of two or more nights.
All the room types we have are available on the web.
Exclusive sales experiences on the web
Where is the winery?
Inside the Hotel, you do not have to travel to visit our winery, it is all in the same building.
When are the visits?
Visits are made only if there are a minimum of 6 people interested in doing it, so it is necessary to book in advance.
Normally the hours of the visits are; Monday to Friday at 10:00 and Saturdays, Sundays and holidays at 11:00. It last between 1 hour and a half to 2 hours.
What does the visit consist of?
The first thing is to visit the vineyard and if weather does not allow it, it is explained from the inside but always with views of the vineyard. Then, we enter the winery to explain the entire winemaking process, visit the barrel warehouse and finish with a tasting of 2 of our wines.
Are there more types of visits? Yes, of course, if you want to make a personalized or exclusive visit for two or for a particular group, contact us for conditions.
Can the wines be tasted without visiting? Of course, we have a winebar, inside the barrel warehouse, where you can taste our wines in a unique and exclusive environment.
In addition to applying all Anti COVID regulations and health recommendations, we guarantee capacity control in common areas and restaurants.
Can you have breakfast, lunch or dinner in the garden?
Yes, of course, as long as weather permits and book in advance.
We also have room service.
What can be done in the area?
A lot of things; visit wineries, visit some of the most beautiful towns in Spain, make a stage of the Camino de Santiago, get to know the largest wine museum in Europe, fly in a balloon, ride a horse through vineyards, go pinchos along the famous Laurel Street…
You can see all the plans that we propose by clicking here
Distances of interest:
Logroño: 12 km, Haro: 30 km, Santo Domingo: 40 km, Ezcaray: 54 km, Bilbao: 140 km, Pamplona: 100 km, San Sebastián: 175 km
Is there parking at the hotel?
Yes, we have free private outdoor parking for clients.
Can I charge my electric car in the parking lot?
Yes, we have a charging station for electric vehicles. Check availability and price.
Can you come pick me up at the station or the airport?
Yes, we have a 7-seater vehicle for transfer services, both for pick-up and for excursions in and around La Rioja. Ask us for availability and prices.